PartsGenie agents answer the phone, find the right part, check stock, quote, take the order and the payment, then receive the shipment and chase the claim. Your people approve what matters.
Six agents share one parts brain. Each does the job a parts manager does by hand today.
Answers calls and texts. Finds the part, checks stock, quotes, takes the order and the payment by phone or link.
Chat on the repair order. Compares OEM and aftermarket, suggests add-ons, and sends the customer a quote to approve.
Voice for technicians. "Finished repair." "Waiting for parts." Works with no signal and syncs when it returns.
Matches each arriving part to a customer order or an RO, flags cars already on the lot, and tells the advisor.
Reviews every count for expired, obsolete and returnable stock, and drafts the return before the window closes.
Tracks warranty parts, cores, defective returns and shipping damage, with the paperwork and the deadlines.
The same path runs from a phone call, a text, a chat or a technician's voice.
A wrong part costs a comeback. PartsGenie is built so the agent shows its work and a person stays in control.
Parts come from VIN and catalog data, never from a guess. When a match is uncertain, a person decides.
Dollar caps, approvals and per-task autonomy. Start with suggestions and widen as the results earn it.
Voice commands run on the device, then sync. Answers show how fresh the stock data is.
Quotes, orders, price changes and adjustments are recorded and can be reviewed or reversed.